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Returns & Refunds

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Hot sauces, jerky, or other food items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Contact support@dochotties.com with your order number, the reason for your return request, and we will provide you with the return address. You will be responsible for return postage.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@dochotties.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Damaged Items

If you receive a damaged or defective item, please notify us immediately. Send pictures of your damaged item, packaging, and order information to support@dochotties.com.  

If we determine that your product was damaged in shipping or prior to unpackaging, and we have your item in stock, we will replace it free of charge, or we will refund you for that item.